We are really sorry you are concerned about something. But you’ve come to the right place. It’s really important that you let someone know.
We want you to know that:
- We want to know what you are unhappy about
- We will listen
- We will do our very best to make things better
There are many reasons you may be unhappy, as it’s not always easy living in a foster family. You may have concerns about the way that you are being treated, especially if you feel you are being treated less fairly than others, the “rules” where you are living, not being asked for
your views and not being listened to. The decisions that have been made about your life which you don’t agree with, not having contact or enough contact with your family and friends, being bullied, hurt or badly treated and things that have happened or are happening to you or another child/young person that you feel are wrong.
When problems occur often the best thing is for everyone to talk about what has gone or is going wrong, what people are upset or angry about and then decide how best to sort it out. Most misunderstandings, difficulties or problems can be dealt with in this way.
But if they can’t be resolved by talking, we do have a 3 step complaints procedure in place which will work to resolve the issue.
If you have a complaint:
You can talk to Fostering People directly by calling our Quality Assurance Team on 0115 9455445 or if you’d prefer complete the form below. We take all complaints seriously, but we know from time to time that disagreements and falls out happen and are completely normal. This form is intended to be used if you have a complaint about your care, but not because you are upset or angry with your foster parents in the heat of the moment.